Refund and Exchange Policy

Thank you for choosing SARA INDIA for your ethnic wear needs. We are committed to providing you with high-quality products and excellent customer service. We are always with you, before and after your purchase. The product undergoes multiple level quality checks before getting dispatched, to ensure that your order reaches you in perfect condition. Below, you’ll find our cancellation, return, refund, and exchange policies for both domestic (India) and international orders.

Cancellation Policy:

Domestic Orders(India): You can cancel your order within 24 hours of placing it. Please contact our customer support team at infosaraindia24@gmail.com / +91 8306828233 to initiate the cancellation process. In case of prepaid orders, refunds will be processed within 5-7 working days.

International Orders: Due to the complexities of international shipping, we do not accept cancellations for international orders once they have been placed.

Note: In case of prepaid orders, 3-4% (of the total amount paid) payment gateway charges as per guidelines will be deducted from the refund amount.

Exchange Policy:

Once a product has been sold, we don’t accept returns. This policy is upheld due to our commitment to utilizing premium-quality fabrics. Furthermore, we assure our customers that the designs and products delivered are identical to those depicted in the accompanying product images. We appreciate your understanding and cooperation regarding this matter.

Domestic Orders(India): We offer a size exchange option for the product purchased. The exchanged product must be in its original condition with all tags and packaging intact.You can raise the exchange query with us via mail at infosaraindia24@gmail.com or call on +91-8306828233 within 24 hours of order delivery.

An amount of ₹300 ( per product ) will be charged to process your exchange request, once it is done you are requested to share the screenshot of the payment in the same mail with us.

(In case, you wish to send the exchange product directly to us, our team shall share the shipping address with you. After dispatching the item(s), we request you to share the AWB number along with the courier company name and POD. Please ensure that you dispatch the items for exchange via reputed courier agencies only because SARA INDIA shall not be liable for any loss of the parcel or items during transit for the items directly shipped by the customer.)
After the payment has been done, our customer support team shall initiate the reverse pickup via trusted courier services.
Once the product is received in our warehouse, it goes under the quality inspection department and once it is approved, we dispatch the requested (new) size to you within 5-6 working days.
Exchanges for size will only be done once per order and multiple exchanges of products on the same order will not be entertained.
There may be certain cases when the requested product size may not be available in our inventory. For such instances, our customer support team informs you about the same and shall issue a credit note for the total item(s) amount.
Validity of Credit voucher issued for exchange will be valid for 90 days.

Note: All purchases made on offers and discounts are not exchangeable.

International Orders: Due to the complexities of international shipping, we currently do not offer exchanges for international orders. Please ensure you carefully select your size and preferred color before placing an order.

Please Note:

SARA INDIA does not accept return, refund, cancellation, or exchange in case of color difference. 5 to 6.5% color difference might be there due to screen resolutions and lights.

Custom-made or altered products cannot be returned or exchanged unless they are damaged or defective. The customer is responsible for the shipping costs associated with returns, except in cases of damaged or defective items.

We recommend you carefully review your product descriptions, size charts, and images before making a purchase to ensure you receive the product that meets your expectations.

For any further assistance or inquiries, please contact our customer support team at infosaraindia24@gmail.com / +91 8306828233. We’re here to help!